Knowledge Centre
Business, Estates and Practical Questions
Business assets, executors, documents, travel, appointments, parking and customer support.
Questions in this topic
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Can an executor store deceased-estate assets at Knox?
An executor can generally arrange secure storage for deceased-estate assets, because safeguarding estate property is part of the executor's role once the Master of the High Court has…
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Can divorcing parties use Knox as neutral custody for valuables?
Divorcing or separating parties can sometimes agree to place disputed valuables in neutral custody, so that neither can remove them until the matter is settled. This generally works only…
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Can I store valuables for an elderly parent moving into care?
Yes, families often store a parent's jewellery, documents and heirlooms when the parent moves into care, but the arrangement must rest on proper authority. If your parent can still make…
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Can a business store cash, important documents or high-value stock?
A business can generally use a safe deposit box or larger secure storage for original documents, high-value stock and, subject to the provider's rules, cash. The business should be the…
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Can I store valuables while travelling or renovating my home?
Yes, many people place jewellery, documents, coins and heirlooms in secure storage while they travel or while builders, contractors and movers are in their home. A safe deposit box suits…
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Where is Knox located?
Knox is at 1 River Street, Houghton Estate, Johannesburg. Before visiting, check the current opening hours and whether your service needs an appointment, because box access, bullion…
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What are Knox’s opening hours?
Knox is open Monday to Friday from 08:00 to 17:00. Weekend and public-holiday hours are set separately. On Saturdays Knox is open from 09:00 to 12:00, and it is closed on Sundays and…
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Is secure on-site parking available?
Knox offers secure on-site parking. Wherever you park, plan your arrival so that you spend as little time as possible in the open with valuables. Book your visit in advance, keep items out…
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Do I need an appointment before visiting Knox?
You do not need an appointment to access your safe deposit box during opening hours. Collection of purchased Krugerrands is by appointment only, visits to items in safe custody need at…
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How do I contact Knox or make a complaint?
You can call Knox on 011 646 1919. You can also contact Knox by WhatsApp or email. For a complaint, set out in writing what happened, when, who you dealt with and the outcome you want, and…
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Please do not include identity numbers, complete watch serial numbers, safe deposit box numbers or keys, passwords, PINs, crypto seed phrases, firearm licence documents, banking passwords or card numbers.
This Knowledge Centre gives general information, not financial, tax, legal or insurance advice. Prices, limits, terms and availability are confirmed by Knox before you proceed, and the agreement you sign takes precedence. Where a current figure has not yet been confirmed on this site, we ask you to contact Knox instead of relying on an estimate.
