Business, Estates and Practical Questions
What are Knox’s opening hours?
The short answer
Knox is open Monday to Friday from 08:00 to 17:00. Weekend and public-holiday hours are set separately. On Saturdays Knox is open from 09:00 to 12:00, and it is closed on Sundays and public holidays. Opening hours are not always the same as the times when every service is available, because safe deposit box access, bullion collections, evaluations and storage intake can depend on staff availability and preparation. Confirm your service and appointment before you travel.
What opening hours cover
Opening hours are the times when the facility receives visitors. Within those hours, individual services may have their own arrangements. Safe deposit box access involves identity checks and an escorted vault visit, bullion collection depends on payment confirmation and stock, and evaluations or storage intake may need a specialist to be available. Knowing this helps you choose a time that suits the service you need.
How to plan your visit around the hours
Arriving early in the day, or well before closing, gives time for identification, the access procedure and any paperwork. If you need several services in one visit, for example opening a box and collecting bullion, mention this when you book so that both can be prepared. You do not need an appointment to access your safe deposit box during opening hours. Collection of purchased Krugerrands is by appointment only, visits to items in safe custody need at least 24 hours' notice, and cash-in-transit visits must be approved in writing at least 48 hours in advance.
Public holidays and busy periods
Hours can change on public holidays, over the festive season and during exceptional events. If you need access before a trip, a property transfer or an estate deadline, plan ahead rather than relying on a visit close to the date. Check with Knox if you are unsure whether hours have changed, particularly around long weekends.
What depends on you and what to do next
How long your visit takes depends on your service, whether your documents are complete and whether you are a new or existing client. First-time visitors usually need longer, because identification and agreement steps are completed in person.
- Check the current hours on this page before you travel.
- Confirm your appointment and the documents you need.
- Bring your identity document and any reference details.
How Knox handles this
Ready for the next step?
Speak to the Knox team about your situation. They will confirm current pricing, availability and requirements before you decide.
