Business, Estates and Practical Questions
How do I contact Knox or make a complaint?
The short answer
You can call Knox on 011 646 1919. You can also contact Knox by WhatsApp or email. For a complaint, set out in writing what happened, when, who you dealt with and the outcome you want, and keep copies of your correspondence. Complaints can be sent in writing to compliance@knox.co.za or raised by calling 011 646 1919, and Knox asks that you contact it first so it can try to resolve the matter. If a complaint is not resolved, an external ombud, regulator or consumer body may be available, depending on the service involved.
Ways to contact Knox
For general enquiries, quotes, appointments and account questions, contact the team by telephone, WhatsApp or email. You can WhatsApp Knox on +27 72 269 9584. Written enquiries are useful when you want a record of what was asked and answered. The general enquiries email address is info@knox.co.za. Avoid sending identity documents, account details or descriptions of what you store through public social media; ask the team for the appropriate channel instead.How to raise a complaint
- Contact Knox in writing and say clearly that you are making a complaint.
- Describe what happened, the dates, the service involved and the people you dealt with.
- State the outcome you are asking for.
- Attach copies of relevant documents, such as invoices, receipts or agreements.
- Keep a record of every response and the dates you received them.
Where an unresolved complaint can go
If you are not satisfied with Knox's response, the right external route depends on the service. Consumer complaints about goods and services generally fall under the Consumer Protection Act, which the National Consumer Commission oversees. Complaints about credit agreements may be taken to the National Credit Regulator or the relevant ombud. Concerns about personal information can be raised with the Information Regulator. For credit agreements you may contact the National Credit Regulator (0860 627 627 / 011 554 2700, info@ncr.org.za, www.ncr.org.za) or the National Consumer Tribunal (012 683 8140 / 012 742 9900, www.thenct.org.za). Concerns about personal information can be raised with the Information Regulator (010 023 5200, enquiries@inforegulator.org.za).What to do next
Start with Knox, give the team a fair opportunity to respond, and keep your records together. If you need advice on your legal rights, speak to an attorney or a consumer advice organisation.How Knox handles this
Knox receives enquiries and complaints through its usual contact channels and handles complaints according to its complaints process. The team may ask for documents or details needed to investigate, and then responds with its findings and any proposed resolution. If you remain dissatisfied, Knox can explain the escalation options available for the service involved. Personal information shared during a complaint is handled in line with Knox's privacy obligations.
Ready for the next step?
Speak to the Knox team about your situation. They will confirm current pricing, availability and requirements before you decide.
