Knowledge Centre
Access and Authorised Users
Understand access procedures, additional users, joint access, executors and succession.
Questions in this topic
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When can I access my safe deposit box?
You can reach your box during the times Knox offers box access, after your identity has been verified under its access procedure. Knox is open Monday to Friday from 08:00 to 17:00. Weekend…
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Do I need an appointment to access my box?
That depends on Knox's current appointment policy, which can differ by service and type of visit. You do not need an appointment to access your safe deposit box during opening hours.…
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What identification do I need when accessing my box?
You normally need an original, valid identity document, such as a South African ID or a passport, that matches the details on Knox's records, together with any other verification step in…
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How does biometric or facial-recognition access work?
Biometric access compares a physical feature, such as your face, with a template recorded when you enrolled. At the vault, a camera or scanner captures a fresh image and the system checks…
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Can my spouse or partner access my safe deposit box?
Only if they have been given access under the agreement, for example as an authorised user or joint holder. Being married or in a relationship does not, by itself, normally give someone…
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Can I add an authorised person to my box?
Generally, yes. As the box holder you can ask Knox to record another person as an authorised user, subject to Knox's policy. You give a written instruction, and the person completes…
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Can I remove an authorised user later?
Yes. In general, a box holder can withdraw an authorised user's access by giving Knox a written instruction, subject to the agreement, and the change takes effect once Knox has processed…
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Can two people be required to access a box together?
Some providers can set up a box so that two named people must attend together before it is opened, often called dual control or joint attendance. It suits trustees, business partners,…
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What happens to my safe deposit box if I die?
When a box holder dies, the box is generally held until the executor of the estate has been appointed and has shown their authority. Access by authorised users usually stops, because their…
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How does an executor access a deceased client’s safe deposit box?
An executor needs to show their legal authority, usually certified letters of executorship issued by the Master of the High Court, and verify their identity. Once Knox has checked these…
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This Knowledge Centre gives general information, not financial, tax, legal or insurance advice. Prices, limits, terms and availability are confirmed by Knox before you proceed, and the agreement you sign takes precedence. Where a current figure has not yet been confirmed on this site, we ask you to contact Knox instead of relying on an estimate.
