Can I remove an authorised user later?
The short answer
Yes. In general, a box holder can withdraw an authorised user's access by giving Knox a written instruction, subject to the agreement, and the change takes effect once Knox has processed it. If the person is a joint holder rather than an authorised user, or a court order applies, removing them may need more than your instruction. Consider whether keys or other access items also need replacing.
Withdrawing an authorised user's access
An authorised user acts on the box holder's authority, so the holder can normally withdraw that authority. The usual route is a written, signed instruction to the provider, often on its own form, after which the person is removed from the access records. Until the instruction has been processed, the existing authority usually remains in place, so give it in good time.
When removal is not a one-sided decision
- Joint holders: if the person is a co-holder of the box rather than an authorised user, the agreement may require both holders to agree to a change, or a court order may be needed.
- Company or trust boxes: changes may need a resolution by the directors or trustees, not one person's instruction.
- Disputes: in a divorce or family dispute, an interdict or other court order may affect what either party can do.
Practical steps to take
- Send your written instruction and confirm that Knox has processed it.
- Ask whether the person holds any key or access item for the box, and whether a replacement is needed.
- If you are concerned about items in the box, visit and check the contents against your own records.
- Update your own list of authorised users and tell your executor.
Knox's rules for changing authorised users are part of its policy. The First and Second Authorised Persons have full control of the box, including adding further authorised people. A Third and Fourth Authorised Person can access the box but cannot change the arrangement. An admin fee applies for each person added beyond the first two, and everyone must complete Knox's identification checks. If a key needs replacing, a separate process applies. Report a lost key to Knox immediately. Because Knox keeps no copies of keys, the box has to be cut open and the lock replaced, and a key replacement fee applies; Knox notifies you beforehand so that you can attend.
What happens to the person's information
Knox may need to keep some records of the person and their past visits for legal or audit reasons, but that personal information remains subject to POPIA. Ask Knox how it deals with any biometric data enrolled for the person once their access ends.
How Knox handles this
Ready for the next step?
Speak to the Knox team about your situation. They will confirm current pricing, availability and requirements before you decide.
