Knowledge Centre
Security, Insurance and Privacy
Learn how Knox protects the facility, your privacy and the custody relationship.
Questions in this topic
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How secure is the Knox Safe Custody vault?
No vault can honestly be described as impossible to breach, so the useful question is how many independent layers protect it and how well they are managed. Sound vault security combines…
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What does SABS Category 5 mean?
SABS Category 5 refers to a security grading used in South Africa for safes and strongroom products that have been tested against a national standard, with the South African Bureau of…
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Is Knox located in the former United States Consulate building?
Yes. Knox's vault is built in the underground bunker of the former United States Consulate General at 1 River Street, Houghton Estate, a location and structure other providers cannot…
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Is the Knox facility monitored 24 hours a day?
Round-the-clock monitoring generally means that alarm, camera and access-control signals are watched by trained people at all hours, including the times when a facility is closed to…
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Are safe deposit box contents insured?
Contents are insured only to the extent that a specific policy says so. At a private vault, several covers may be involved: cover included with the box rental, optional extra cover, the…
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How much insurance is included with a safe deposit box?
The amount of cover that comes with a box is set by Knox's current insurance arrangement. Your rental includes R1 million in insurance cover per box. If you require more cover, you can…
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Can I increase the insurance on my box?
Additional cover can often be arranged above the amount included with a box, up to a maximum and on the insurer's terms. A top-up usually costs an extra premium and may require you to…
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Do I need to declare the contents of my box for insurance?
Renting a box does not usually require you to list its contents, but insurance works differently. Higher levels of cover may require a declaration of value, and any claim will require…
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What happens if an item in my box is lost or damaged?
Report the problem to Knox as soon as you notice it, before removing or rearranging anything, and ask how the claims process works. Whether you are compensated depends on what caused the…
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How does Knox protect my privacy and personal information?
Your personal information is protected by the Protection of Personal Information Act (POPIA), which requires Knox to collect only what it needs for a lawful purpose, keep it secure, limit…
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Please do not include identity numbers, complete watch serial numbers, safe deposit box numbers or keys, passwords, PINs, crypto seed phrases, firearm licence documents, banking passwords or card numbers.
This Knowledge Centre gives general information, not financial, tax, legal or insurance advice. Prices, limits, terms and availability are confirmed by Knox before you proceed, and the agreement you sign takes precedence. Where a current figure has not yet been confirmed on this site, we ask you to contact Knox instead of relying on an estimate.
