Can Knox deliver bullion anywhere in South Africa?

How bullion delivery generally works

Precious metals are usually sent by a specialist secure courier or a tracked, insured service rather than ordinary post. The parcel is packed discreetly, its contents are not described on the outside, and someone at the delivery address must receive and sign for it. Dealers generally dispatch only once payment has cleared, because a delivered parcel of bullion cannot easily be recovered.

What affects whether and how an address can be served

• The location, including remote or rural areas that couriers serve less often
• The value and weight of the order, which may exceed a single consignment's insurance limit
• Whether the address is a home, a business or a secure complex with access controls
• Whether an authorised person will be present to receive the parcel

A large order may be split into more than one consignment, or collection or storage may be suggested instead.

Areas, charges and timing set by Knox

The areas served, the delivery charge, the courier used and the expected timeframe are set by Knox and its delivery partners, and they can change. Knox delivers throughout South Africa. The point at which responsibility for the parcel passes to you is also governed by Knox's terms. Knox delivers throughout South Africa using MDS Collivery, and remains responsible for the parcel until it is handed over at the nominated address.

Before you choose delivery

Consider whether collecting your order from Knox, or keeping it in storage at Knox, would suit you better, especially for high-value orders. If you choose delivery, check the address carefully, make sure someone will be available to receive the parcel and ask how you will be told that it has been dispatched. Keep your invoice and delivery confirmation with your records.