faq

We require a copy of your ID, Passport or Drivers Licence as well as a current proof of residence in your name.

There is a once-off key administration fee upon signing up. The price will be confirmed by the liaison prior to your initial visit.

You can pay via monthly debit order, annual debit order, annual credit card payment, annual cash payment or annual EFT. Please note only master and visa cards are accepted.

You can add up to four authorised individuals on your contract. Please note there is an additional fee for adding the 3rd and 4th authorised individual. Please feel free to contact us should you have a query about adding an extra individual over and above the four authorised individuals.

To add an additional authorised individual onto your account, we require them to bring through their ID, Passport or Drivers Licence and current proof of residence in their name.

We require that you bring through both of your keys for the current box to the facility, you can then select the size you would like to change to, and we will upgrade or downgrade your safety deposit box immediately should we have availability of the size you require. Your account will be charged or credited accordingly.

There is a key replacement fee, please make an appointment for a lock replacement prior to visiting your box between the hours of 9:00 – 16:00.