Delivery and Returns

Insured Delivery:

We take great care to ensure your order reaches you safely and securely. Our delivery process includes full insurance for peace of mind.

Shipping Details: Please double-check that your delivery address is correct when placing an order. Once the parcel reaches your nominated address, the responsibility for the item transfers to you.
Payment Confirmation: Orders will only be dispatched once payment has been cleared and confirmed by our bank.
Delivery Charges: Delivery fees are determined by your location and distance from our Houghton facility. All charges include insurance and will be clearly communicated before your transaction is finalised.
Estimated Delivery Time: Delivery typically takes 5 to 7 working days, depending on your location and service availability.
Split Shipments: To ensure timely fulfilment, your order may be delivered in multiple packages. You’ll be notified if this is the case.
Undeliverable Packages: In the rare event that a package is returned to us, we’ll contact you directly to arrange re-delivery.
In-Person Collection: If you choose to collect your item from Knox directly, responsibility for the item transfers to you upon handover at our facility.

We maintain a strict no-refund policy on all bullion purchases, except in cases of damage.
If you believe your item is damaged, you may return it to Knox in its original packaging within 10 calendar days of purchase. Please include a written explanation detailing the issue.
If the item is deemed damaged by our team, we’ll gladly exchange it for a suitable replacement. However, we do not offer cash refunds.
Should you no longer wish to keep your bullion, Knox does offer a competitive buy-back service. Reach out to us to enquire about pricing and process.

Safe deposit box services are offered on a contractual basis.
Once your contractual period ends, no further charges will apply. Standard terms and conditions are applicable.