Knox Safe Custody has opened a new client entrance at the Knox Precinct, 1 River Street, Houghton. From now on, all bullion and jewellery services — including buying, selling, valuations, and secured lending— are handled in our new reception, private meeting rooms, and boardroom.
The vault continues to serve its dedicated purpose: safe deposit box access only. Clients who need their boxes are escorted downstairs as before, under the same trusted facial and dual-key systems. Everyone else can now complete their business in elegant spaces designed for privacy and efficiency.
This is not a change in security. It is a refinement in how clients experience Knox: faster, more discreet, and more convenient.
Why the Change Matters
Our clients use Knox in different ways. Some visit to access their safe deposit box. Others come to buy or sell gold and silver bullion. Many bring jewellery for evaluation or arrange secured loans. Until now, much of this activity touched the vault area.
The new reception and boardrooms give each service its own place:
The result is a smoother client flow. Those accessing the vault still enjoy the same rigorous protections. Everyone else gains speed and comfort without unnecessary movement.
Services Now Hosted in the New Reception Area
Buying and Selling Bullion
Clients purchasing Krugerrands, gold bars, or silver coins will now be received in a consultation room, where the transaction can be completed in full privacy. Settlement and paperwork are finalised on-site, with the option to move bullion directly into storage.
As an authorised partner of Rand Refinery and SAAND, Knox ensures every bullion transaction aligns with global standards. For South Africans searching to buy gold bullion Johannesburg or sell silver bullion Cape Town, Knox combines convenience with world-class credibility, especially with our insured collection and delivery service so that you can reach us nationwide.
Secure Jewellery Valuations
Knox’s evaluation service uses the advanced machinery to test purity and weight without damaging your jewellery. This process now takes place in a private consultation room, away from the vaults.
Clients receive a clear explanation of results and, if they choose to sell, immediate payment. For those who prefer to hold, Knox offers storage or secured lending against their jewellery.
The SA Jewellery Council promotes transparent practices across the industry — principles that guide how Knox approaches every evaluation.
Secured Lending
Liquidity needs are met through Knox’s secured loans, backed by gold, silver or platinum jewellery or bullion. With the new boardroom setting, these consultations take place in a space designed for discretion and professionalism.
The process is straightforward: evaluation, agreement, handover of collateral, and disbursement. All are managed in line with oversight frameworks set by the National Credit Regulator.
Renewals and Payments
Annual renewals and account payments are now handled at reception. It is quick, discreet, and avoids unnecessary steps. For support, clients can also reach Knox directly via the contact page.
Vault Access Remains Exclusive to Safe Deposit Boxes
The vault remains the most secure part of the Knox Precinct. Nothing has changed in how it operates. Only clients accessing their safe deposit boxes are escorted downstairs, where private viewing rooms and dual-key entry continue as before.
This separation preserves the vault’s integrity while simplifying everyday visits.
Explore Knox’s safe deposit boxes.
The South African Reserve Bank emphasises the importance of secure custody and risk awareness — values Knox has built into its operations for over a decade.
Smarter Sign-In with Your Digital Pass
To complement the new entrance, Knox has introduced a digital sign-in system. On your next visit, a Client Liaison will help you register and issue your personal QR code and PIN.
This innovation makes arriving at Knox smoother while keeping all existing layers of security intact.
What Clients Are Saying
“The new entrance makes the whole process quicker. I renewed my account and arranged a bullion purchase without needing to step near the vault.” — Knox client
“I valued some jewellery in one of the new consultation rooms. It was private, efficient, and discreet — exactly what I expect from Knox.” — Knox client
“Having my loan consultation in the boardroom felt professional and confidential. The new setup really works.” — Knox client
Frequently Asked Questions
Do I still go to the vault for payments or renewals?
No. Payments and renewals are now handled at reception. The vault is only for safe deposit box access.
How do I get my QR code before my next visit?
Reply to your Knox email, email support@knox.co.za, or call our team, and we’ll issue your pass in advance.
Has the vault become less secure?
Not at all. The vault remains unchanged. Security protocols are exactly the same.
Where is the new entrance located?
The entrance is at Knox Safe Custody, 1 River Street, Houghton, Johannesburg.
Why This Matters for Investors
Bullion and jewellery play an increasing role in South African wealth management. Having a trusted, insured custody partner is essential.
Knox combines:
The Knox Safe Custody new entrance simply makes this experience more accessible. Clients gain efficiency and privacy upstairs, while the vault remains reserved for its true purpose.
Start Your Journey with Knox Today
The new entrance is more than a design update. It reflects Knox’s philosophy: security without compromise, service without friction.
Whether you are buying bullion, selling jewellery, arranging a secured loan, or visiting your safe deposit box, Knox now offers a client journey that is both refined and reassuring.
