faq

WHAT DOCUMENTS ARE REQUIRED TO SIGN UP?

We require a copy of your ID, Passport or Drivers Licence as well as a current proof of residence in your name.

ARE THERE ANY ADDITIONAL FEES WHEN SIGNING UP?
There is a once-off key administration fee upon signing up. The price will be confirmed by the liaison prior to your initial visit.
WHAT ARE THE PAYMENT OPTIONS AVAILABLE?

You can pay via monthly debit order, annual debit order, annual credit card payment, annual cash payment or annual EFT. Please note only master and visa cards are accepted.

HOW MANY AUTHORISED INDIVIDUALS CAN BE ADDED TO AN EXISTING CONTRACT?

You can add up to four authorised individuals on your contract. Please note there is an additional fee for adding the 3rd and 4th authorised individual. Please feel free to contact us should you have a query about adding an extra individual over and above the four authorised individuals.

WHAT DOCUMENTS ARE REQUIRED TO ADD AN ADDITIONAL AUTHORISED INDIVIDUAL TO ACCESS MY SAFETY DEPOSIT BOX?

To add an additional authorised individual onto your account, we require them to bring through their ID, Passport or Drivers Licence and current proof of residence in their name.

HOW DO I UPGRADE OR DOWNGRADE MY SAFETY DEPOSIT BOX SIZE?

We require that you bring through both of your keys for the current box to the facility, you can then select the size you would like to change to, and we will upgrade or downgrade your safety deposit box immediately should we have availability of the size you require. Your account will be charged or credited accordingly.

WHAT IS THE PROCESS IF I LOSE ONE OR BOTH OF MY KEYS?

There is a key replacement fee, please make an appointment for a lock replacement prior to visiting your box between the hours of 9:00 – 16:00.

Product Enquiry

Click Here To Chat
WhatsApp Us
Scan the code
Hi There👋

Welcome to Knox Vault!

Chat to us on WhatsApp for instant service and support.